Immigrant Settlement Program


Mandy is a HERO

So we want to tell you a story about a HERO. Her name is Mandy… actually it’s not really Mandy. We have changed “Mandy’s” name to protect her identity...


The Settlement Program helps new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

We provide information, referral and support in various languages (some of which include: Korean, Spanish, Mandarin, Punjabi, Somali, Arabic, Tagalog and English) to assist newcomers in the following areas:

Needs Assessments and Referrals

  • Newcomers have early access to a formal needs assessment and obtain the appropriate referrals to available CIC-funded and other community services that allow them to pursue a defined plan for integration;
  • When multiple and intersecting needs are identified, the needs assessment process should result in the development of a Settlement Plan in order to guide newcomers toward next steps along their settlement pathway.

Information and Orientation

  • Newcomers have access to the information and orientation they need to settle in their community and to prepare themselves for entry into the Canadian labour market;
  • Newcomers have access to information that helps prepare them to become active citizens;
  • Newcomers have access to national, regional and/or local level settlement information which is provided either one-to-one or in a group setting.

Employment-Related Services

  • “Job-ready” newcomers have access to services which help them adapt their skills and knowledge to the Canadian work environment
  • Newcomers who do not have prior work experience (in Canada or outside) have access to services which enhance their skills or knowledge of the Canadian labour market to increase their employability;
  • Newcomers have access to electronic and in-person opportunities to interact with hiring employers who have actual job openings, provide information of online labour market resources and professional mentoring.

Community Connections

  • Community Connection activities focus on individual and community bridging, fostering cultural awareness and social inclusion; and enhancing the capacity of mainstream institutions to address the needs of newcomers.
  • Settlement services are provided at libraries and recreation centres to connect newcomers with community organizations and public institutions.

Support Services

  • Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.

Calendar symbolCalendar of Activities
April | May

Eligibility criteria

For refugees, immigrants and caregivers (16+ years old and their children) under the Temporary Foreign Worker Program (TFWP) who want to gain the knowledge and confidence necessary to establish themselves in Canada. Must be a resident of Surrey or Delta.

Can you access the program directly?


Other referral options

Including but not limited to other community or health professionals, other agencies.

Other information


13520 - 78th Avenue
Surrey, BC V3W 8J6

The following secondary locations are also available:

City Centre Library: Room 203, 10350 University Dr. Surrey, BC

  • Mandarin: Monday (3:00 to 7:00 pm)
  • Korean: Tuesday (3:00 to 7:00 pm)
  • Tagalog: Wednesday (3:00 to 7:00 pm)
  • Arabic: Friday (3:00 to 7:00 pm)

Strawberry Hill Library: 7399 - 122nd Street, Surrey, BC

  • Punjabi: Tuesday (1:00 to 5:00 pm)
  • Somali: Wednesday (1:00 to 5:00 pm)

Guildford Recreation Centre: 15105 - 105th Avenue, Surrey, BC

  • Korean: Every other Monday (3:00 to 7:00 pm)
  • Arabic: Tuesday (1:00 to 5:00 pm)
  • Spanish: Thursday (1:00 to 5:00 pm)


Khim Tan
Senior Manager
604.572.4060 ext 1171

Gurrinder Roy
Program Manager
604.572.4060 ext 1168

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