Immigrant Settlement Program

The Settlement Program is for immigrant and refugee newcomers in Surrey and North Delta. This program provides newcomers the tools, knowledge and confidence necessary to establish themselves in Canada

Clients who wish to receive Settlement Services will be required to bring proof of their permanent residency. The document may be a photocopy of both sides of the PR card or immigration document. The client’s birth date and legal name will also be required.


February and March 2018

How the Settlement Program Works

The Settlement Program helps new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

The program provides information, referral and support in various languages including Korean, Spanish, Mandarin, Punjabi, Somali, Arabic, Tagalog and English to assist newcomers in the following areas:

Needs Assessments and Referrals

  • Newcomers have early access to a formal needs assessment and obtain the appropriate referrals to available CIC-funded and other community services that allow them to pursue a defined plan for integration;
  • When multiple and intersecting needs are identified, the needs assessment process should result in the development of a Settlement Plan in order to guide newcomers toward next steps along their settlement pathway.

Information and Orientation

  • Newcomers have access to the information and orientation they need to settle in their community and to prepare themselves for entry into the Canadian labour market;
  • Newcomers have access to information that helps prepare them to become active citizens;
  • Newcomers have access to national, regional and/or local level settlement information which is provided either one-to-one or in a group setting.

Employment-Related Services

  • “Job-ready” newcomers have access to services which help them adapt their skills and knowledge to the Canadian work environment
  • Newcomers who do not have prior work experience (in Canada or outside) have access to services which enhance their skills or knowledge of the Canadian labour market to increase their employability;
  • Newcomers have access to electronic and in-person opportunities to interact with hiring employers who have actual job openings, provide information of online labour market resources and professional mentoring.

Community Connections

  • Community Connection activities focus on individual and community bridging, fostering cultural awareness and social inclusion; and enhancing the capacity of mainstream institutions to address the needs of newcomers.
  • Settlement services are provided at libraries and recreation centres to connect newcomers with community organizations and public institutions.

Support Services

  • Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.


To qualify for the Settlement Program, you must have status in Canada that falls into one of the following categories:

  • Permanent Residents of Canada
  • Protected Persons as defined in Section 95 of the Immigration and Refugee Protection Act
  • Individuals who have been selected, inside or outside Canada, to become permanent residents (pending verifications) and who have been informed, by a letter from Citizenship and Immigration Canada;
  • Convention refugees and protected persons outside Canada who have been selected for resettlement in Canada by Citizenship and Immigration Canada; and,
  • Temporary foreign workers who hold or received approval of a work permit under section 112 of the Immigration and Refugee Protection Regulations (IRPR) (Formerly known as Live-in Caregivers) or received initial approval for permanent residence under section 113 of the IRPR (Formerly known as Live-in Caregivers).


The Settlement Program operates primarily out of the Options Community Services Newton Office location. Office hours are Monday to Friday from 9:00 am - 5:00 pm. 

Secondary locations are available all across Surrey. Services are offered in English and other languages during select operating hours.

City Centre Library
Room 203, 10350 University Dr. Surrey, BC
Mandarin: Mon 3:00 pm - 7:00 pm
Korean: Tue 3:00 pm - 7:00 pm
Tagalog: Wed 3:00 pm - 7:00 pm
Arabic: Fri 3:00 pm - 7:00 pm

Strawberry Hill Library

7399 - 122 St., Surrey, BC
Punjabi: Tue 1:00 pm - 5:00 pm;
Somali: Wed 1:00 pm - 5:00 pm

Guildford Recreation Centre
15105 - 105 Ave., Surrey, BC

Korean: Every other Mon 3:00 pm - 7:00 pm
Arabic: Tues 1:00 pm - 5:00 pm
Spanish: Thur 1:00 pm - 5:00 pm

This Program Is For:
Immigrant and Refugee Newcomers with proof of Permanent Resident status

Type of Program

Information, Referral and Support in various languages


See above






English, Korean, Spanish, Mandarin, Punjabi, Somali, Arabic, Tagalog

Khim Tan
Senior Manager
604.572.4060 ext.1171

Gurrinder Roy
Program Manager
604.572.4060 ext.1168

The Settlement Program operates primarily out of the OCS Newton office. Secondary locations are available throughout Surrey (see lower left side of page):

Newton Office
13520 78th Ave
Surrey, BC V3W 8J6 (map)

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